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Dispatchers Hub, LLC
Terms of Service

Effective Date: Dec 3rd, 2024 
 

These Terms of Service ("Agreement") govern your use of the website www.dispatchershub.com ("Site") and the services ("Services") provided by Dispatchers Hub, LLC ("we," "us," or "our"). By accessing or using the Site and Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of this Agreement, you should refrain from using our Site or Services.


1. Use of Services


Dispatchers Hub, LLC provides truck dispatching and back-office support services for trucking and freight management professionals. You agree to use our Site and Services only for lawful purposes and in accordance with our Privacy Policy and SMS Terms & Conditions.
 

You do not need to create an online account to use our services. Once you sign up for our dispatching and back-office services, you will be provided with the appropriate contract terms and agreements related to your services. It is your responsibility to ensure that all information you provide is accurate and complete.


2. Subscription and Payment


Dispatchers Hub, LLC offers Services through two primary billing methods:

  1. Subscription Billing: You may subscribe to our services for a recurring fee, as specified during sign-up.

  2. Percentage Billing: In addition to subscription fees, we charge a percentage-based fee for the services rendered, calculated after the job is completed.


Invoices will be sent after the completion of each job, and payment is due within the terms outlined in the invoice. No refunds will be issued for any payments made, regardless of the service outcome. By using our Services, you agree to these payment terms.


In the event of default on payment, we reserve the right to send your account to a third-party recovery agent to collect the outstanding balance.


3. Contract Signing


Dispatchers Hub, LLC requires all clients to sign a formal Dispatcher + Carrier Agreement to formalize the services provided. This agreement will outline all responsibilities, including any liabilities related to the freight job, and must be reviewed in detail by the trucker before accepting the service.


The Dispatcher + Carrier Agreement will be electronically sent to you for signature via a secure third-party service. By using our Services, you consent to the electronic signing of this agreement.


4. Freight Job Responsibilities and Liabilities


The trucker or carrier performing the freight job is solely responsible for the handling of freight, including any damages or losses that may occur during transit or delivery. Dispatchers Hub, LLC is not liable for any damages, delays, or issues arising from the performance of the freight job. The Dispatcher + Carrier Agreement provides detailed clauses on the carrier’s responsibilities, including liability for damages, compliance with regulations, and maintenance of insurance coverage.


5. Communications


By registering for our Services or opting in to receive SMS alerts, you consent to receiving communications from Dispatchers Hub, LLC, including SMS messages, emails, and marketing content related to freight, load opportunities, service updates, and promotional offers. You may opt out of these communications at any time as described in our SMS Terms & Conditions.


6. License Grant


We grant you a limited, non-exclusive, non-transferable license to access and use the Site and Services in accordance with this Agreement. This license does not permit you to:

  • Use any automated systems or software to extract data from the Site for commercial purposes.

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Services without our express written consent.


7. Privacy


We value your privacy. Your use of the Site and Services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.


8. Prohibited Conduct


You agree not to use our Services or Site to:

  • Violate any laws, regulations, or third-party rights.

  • Engage in fraudulent, abusive, or harassing conduct.

  • Distribute harmful content such as viruses, malware, or other malicious software.

  • Access or attempt to access another user's account without permission.


9. Termination


We reserve the right to suspend or terminate your access to the Site or Services, at our sole discretion, if you violate this Agreement or for any other reason. Upon termination, you will no longer be authorized to use the Site or Services, and all rights granted to you under this Agreement will cease.


10. Limitation of Liability


To the fullest extent permitted by law, Dispatchers Hub, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our Services, including but not limited to lost profits, business interruption, or data loss. The trucker or carrier is solely responsible for any damages related to the freight job. Our total liability to you for any claim relating to this Agreement will not exceed the amount paid by you for the specific Service giving rise to the claim.


11. Dispute Resolution


Any disputes arising from or relating to this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Wyoming (WY), and the language of arbitration shall be English.


12. Modifications


We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting. It is your responsibility to review these Terms periodically to stay informed of any updates.


13. Contact Information


For any questions about these Terms of Service, please contact us at:

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